Terms & Conditions

Last Revised: March 31, 2025

This Terms of Use Agreement ("Agreement") sets forth the legally binding terms and conditions between you ("you" or "your") and Fibulas Inc d/b/a Urgent.Supply ("Urgent.Supply," "we," "us," or "our") governing your access to and use of our website located at www.urgent.supply and any associated websites and services (collectively, the "Services"). By accessing or using the Services, or placing an order, you acknowledge and agree that you have read, understood, and agree to be bound by this Agreement.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE SERVICES.

1. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this requirement and that you have the right, authority, and capacity to enter into this Agreement.

2. No Medical Advice

URGENT.SUPPLY DOES NOT PROVIDE MEDICAL ADVICE. All content, including product descriptions, blog articles, resources, and educational material, is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment. The Services do not create a physician-patient relationship. Always consult a qualified healthcare provider for medical concerns. Never disregard professional medical advice or delay seeking it because of something you have read on the Services. If you think you have a medical emergency, call 911 immediately.

3. Informational Content

Our website may feature blog posts, guides, and other educational content related to phlebotomy and healthcare practices. This content is intended solely for general informational purposes and reflects the personal opinions and insights of the respective author(s). While we strive to publish accurate and current information, Urgent.Supply makes no representations or warranties regarding the completeness, reliability, or accuracy of the content.

By accessing or relying on any content provided on the Services, you acknowledge and agree to the following:

  • The content is not a substitute for professional medical advice, diagnosis, or treatment.

  • No physician-patient relationship is created by your use of or reliance on the content.

  • Urgent.Supply and its contributors are not liable for any loss or damage arising from the use or misuse of such content.

  • Any links to external websites or resources are provided for convenience and do not constitute an endorsement of the content, services, or views of those third parties.

  • You are solely responsible for how you choose to use or act on the information presented.

4. Accounts

4.1 Account Creation. You may be required to create an account to access certain Services. You agree to provide accurate, current, and complete information and to keep it up to date.
4.2 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

5. Orders and Payments

5.1 Payment. Payment must be made via accepted credit cards (Visa, MasterCard, American Express, Discover). All payments are processed securely via Stripe. We do not store or access your payment information.
5.2 Taxes. Prices are in U.S. Dollars. You are responsible for any applicable sales taxes.
5.3 Price Errors. We reserve the right to correct any pricing errors and may cancel any orders arising from such errors.
5.4 Order Review. All orders are reviewed before fulfillment. We may contact you for order verification and reserve the right to cancel any suspicious or fraudulent orders.

6. Shipping

6.1 Shipping Process. Orders are shipped based on inventory availability. Tracking details will be provided via email. Some items may be drop-shipped directly from partners.
6.2 Delays. If your order cannot be shipped immediately, our team will notify you.

7. Returns and Refunds

7.1 Return Eligibility. All orders are considered final upon placement - they are non-cancellable, non-returnable, and non-refundable. This policy is in place to protect the safety and integrity of our products, which are intended for medical purposes and are single-use only.
7.2 Return Process. If you encounter a rare issue with your order that might qualify an exception, please get in touch with our customer service team. Contact us at team@urgent.supply within 48 hours of receiving your delivery (as marked by FedEx tracking information).

Should there be a rare case where a return or refund is deemed necessary, we will guide you through the process. Approval for such requests will be given in writing, detailing all necessary steps.

Please note that shipping fees for returns will be the responsibility of the customer.

8. Warranties

We honor manufacturer warranties according to their stated terms. Contact us for assistance with warranty claims.

9. Promotions

Promotions and discount codes are subject to change without notice. Each promotion is governed by its own terms. We reserve the right to modify or cancel promotions at any time.

10. Intellectual Property

All content on the Services, including text, graphics, logos, and images, is the property of Urgent.Supply or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute content without express permission.

11. Disclaimer of Warranties

THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, URGENT.SUPPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

13. Indemnification

You agree to indemnify and hold harmless Urgent.Supply, its affiliates, officers, employees, and agents from any claims or demands arising out of your use of the Services or violation of this Agreement.

14. Modifications to Services

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.

15. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except for claims eligible for small claims court or injunctive relief related to intellectual property.

16. Changes to this Agreement

We may revise this Agreement from time to time. Material changes will be posted on our site or sent via email. Continued use of the Services after changes become effective constitutes acceptance of the revised Agreement.

17. Contact Information

If you have any questions about this Agreement or our Services, please contact us at team@urgent.supply.